Terms of service
Welcome to SnugPaws.
This website is operated by SnugPaws. Throughout the site, the terms “we”, “us” and “our” refer to SnugPaws. By visiting our website or purchasing from us, you agree to the terms and conditions outlined below.
Please read these Terms of Service carefully before using our website or placing an order.
1. Online store terms
By using this website, you confirm that you are at least the age of majority in your state, territory or country of residence, or that you have permission from a” and “our” refer to SnugPaws. By visiting our website or purchasing from us, you agree to the terms and conditions outlined below.
Please read these Terms of Service carefully before using our website or placing an order.
1. Online store terms
By using this website, you confirm that you are at least the age of majority in your state, territory or country of residence, or that you have permission from a parent or guardian to use this website.
You agree not to use our products or website for any illegal or unauthorised purpose.
You must not attempt to damage, disrupt, copy, hack or interfere with our website, store, payment systems or services.
2. Product information
We do our best to display product information, colours, images, descriptions, sizing and pricing as accurately as possible.
Product colours may appear slightly different depending on your device screen, lighting and display settings.
Product parent or guardian to use this website.
You agree not to use our products or website for any illegal or unauthorised purpose.
You must not attempt to damage, disrupt, copy, hack or interfere with our website, store, payment systems or services.
2. Product information
We do our best to display product information, colours, images, descriptions, sizing and pricing as accurately as possible.
Product colours may appear slightly different depending on your device screen, lighting and display settings.
Product measurements are approximate and may vary slightly.
We reserve the right to update, change or remove product details at any time without notice.
3. Pricing and availability
All prices are shown in Australian dollars unless stated otherwise.
We reserve the right to change prices, discounts, offers and availability at any time without notice.
Products may be limited in quantity and may be discontinued or unavailable at any time.
We reserve the right to limit or cancel orders where we believe there has been an error, misuse, suspicious activity or breach measurements are approximate and may vary slightly.
We reserve the right to update, change or remove product details at any time without notice.
3. Pricing and availability
All prices are shown in Australian dollars unless stated otherwise.
We reserve the right to change prices, discounts, offers and availability at any time without notice.
Products may be limited in quantity and may be discontinued or unavailable at any time.
We reserve the right to limit or cancel orders where we believe there has been an error, misuse, suspicious activity or breach of these terms.
4. Orders
When you place an order, you agree that all information provided is accurate and complete.
This includes your name, email address, billing details, shipping address and contact information.
SnugPaws is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete shipping details provided by the customer.
After placing an order, you will receive an order confirmation email. This confirms that we have received your order, but it does not guarantee that the order has been accepted or fulfilled.
We may contact you if there is an issue with your order.
5. Payments
Payments are processed securely through the payment of these terms.
4. Orders
When you place an order, you agree that all information provided is accurate and complete.
This includes your name, email address, billing details, shipping address and contact information.
SnugPaws is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete shipping details provided by the customer.
After placing an order, you will receive an order confirmation email. This confirms that we have received your order, but it does not guarantee that the order has been accepted or fulfilled.
We may contact you if there is an issue with your order.
5. Payments
Payments are processed securely through the payment providers available at checkout.
SnugPaws does not store your full payment card details.
By completing a purchase, you confirm that you are authorised to use the payment method provided.
6. Shipping and delivery
We offer Australia-wide shipping.
Shipping times shown on our website are estimates only and may vary due to supplier processing times, courier delays, high demand, public holidays or other issues outside our control.
Estimated delivery times do not guarantee a specific delivery date.
Once an order has been shipped, delays caused by postal or courier services are outside our direct control, but we will assist where reasonably possible.
7. Returns and refunds
Returns and refunds are handled in accordance with our Return and Refund Policy.
Nothing in these Terms of Service limits your rights under Australian Consumer Law.
If a product is faulty, damaged, incorrect or providers available at checkout.
SnugPaws does not store your full payment card details.
By completing a purchase, you confirm that you are authorised to use the payment method provided.
6. Shipping and delivery
We offer Australia-wide shipping.
Shipping times shown on our website :contentReference[oaicite:0]{index=0}lier processing times, courier delays, high demand, public holidays or other issues outside our control.
Estimated delivery times do not guarantee a specific delivery date.
Once an order has been shipped, delays caused by postal or courier services are outside our direct control, but we will assist where reasonably possible.
7. Returns and refunds
Returns and refunds are handled in accordance with our Return and Refund Policy.
Nothing in these Terms of Service limits your rights under Australian Consumer Law.
If a product is faulty, damaged, incorrect or not as described, please contact us at support@snugpaws.au with your order number and clear photos or videos of the issue.
8. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
These rights cannot be removed by these Terms of Service or any store policy.
9. Personal information
Your personal information is handled in accordance with our Privacy Policy.
By using our website or placing an order, you agree to the collection and use of your information as described in our Privacy Policy.
10. Promotions and discounts
Discounts, promotions and offers may be changed, paused, cancelled or removed at any time.
Discount codes must be used at checkout and cannot always be applied after an order has been placed.
Promotions may have conditions, limits or expiry dates.
11. Website content
All content on this website, including text, images, graphics, branding, product descriptions and design elements, is owned by or licensed to SnugPaws unless stated otherwise.
You must not copy, reproduce, distribute or use our website content without permission.
12. Third-party services
Our website may use third-party services such as Shopify, payment processors, shipping providers, analytics tools or marketing platforms.
We are not responsible for third-party websites not as described, please contact us at support@snugpaws.au with your order number and clear photos or videos of the issue.
8. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
These rights cannot be removed by these Terms of Service or any store policy.
9. Personal information
Your personal information is handled in accordance with our Privacy Policy.
By using our website or placing an order, you agree to the collection and use of your information as described in our Privacy Policy.
10. Promotions and discounts
Discounts, promotions and offers may be changed, paused, cancelled or removed at any time.
Discount codes must be used at checkout and cannot always be applied after an order has been placed.
Promotions may have conditions, limits or expiry dates.
11. Website content
All content on this website, including text, images, graphics, branding, product descriptions and design elements, is owned by or licensed to SnugPaws unless stated otherwise.
You must not copy, reproduce, distribute or use our website content without permission.
12. Third-party services
Our website may use third-party services such as Shopify, payment processors, shipping providers, analytics tools or marketing platforms.
We are not responsible for third-party websites, tools, services, delays, errors or policies outside our control.
13. Limitation of liability
To the maximum extent permitted by law, SnugPaws is not liable for indirect, incidental, special or consequential losses arising from the use of our website, products or services.
Nothing in this section limits your rights under Australian Consumer Law.
14. Changes to these terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page. Continued use of our website after changes are made means you accept the updated terms.
15. Contact information
For questions about these Terms of Service, please contact us at:
support@snugpaws.au