Privacy policy
Privacy Policy
This Privacy Policy explains how SnugPaws collects, uses, stores and protects your personal information when you visit our website, place an order or contact us.
By using our website or purchasing from SnugPaws, you agree to the collection and use of your information as described in this Privacy Policy.
1. Who we are
This website is operated by SnugPaws.
Website:
https://snugpaws.au
Email:
support@snugpaws.au
Location:
Australia
2. Personal information we collect
We may collect personal information when you:
• Visit our website
• Place an order
• Create or use an account
• Contact us
• Subscribe to our email list
• Request support, returns or refunds
• Interact with our website, ads or emails
The personal information we collect may include:
• Name
• Email address
• Phone number, if provided
• Billing address
• Shipping address
• Order details
• Payment confirmation details
• Customer support messages
• Tracking and delivery information
• Device, browser and website usage information
• Marketing preferences
We do not store your full payment card details. Payments are processed securely through third-party payment providers available at checkout.
3. How we use your information
We use your personal information to:
• Process and fulfil orders
• Send order confirmations and shipping updates
• Provide customer support
• Manage returns, refunds and delivery issues
• Respond to enquiries
• Improve our website, products and customer experience
• Send marketing emails if you have subscribed or agreed to receive them
• Prevent fraud, misuse or unauthorised activity
• Meet legal, tax and business record requirements
4. Email marketing
If you subscribe to our email list or agree to receive marketing, we may send you updates about product drops, launch offers, discounts and SnugPaws news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at support@snugpaws.au.
We will still send necessary order-related emails, such as order confirmations, shipping updates and customer support messages.
5. Cookies and tracking
Our website may use cookies and similar tracking technologies to help the website work properly, improve your browsing experience, remember preferences, analyse website traffic and support marketing or advertising.
You can disable cookies through your browser settings, but some parts of the website may not work properly if cookies are disabled.
6. Sharing your information
We may share your personal information with trusted third parties who help us operate our business, including:
• Shopify and ecommerce platform providers
• Payment processors
• Shipping and fulfilment partners
• Email and marketing providers
• Analytics and advertising platforms
• Customer support tools
• Professional advisers where required
• Government, legal or regulatory authorities where required by law
We only share information where reasonably necessary for business, legal, fulfilment, payment, support, security or marketing purposes.
7. Overseas disclosure
Some of our service providers, fulfilment partners, technology platforms or payment providers may store or process information outside Australia.
By using our website or placing an order, you acknowledge that your personal information may be processed or stored in countries outside Australia where our service providers operate.
8. Keeping your information secure
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online system or transmission method is completely secure, so we cannot guarantee absolute security.
9. How long we keep your information
We keep personal information for as long as reasonably needed to provide our services, manage orders, resolve issues, comply with legal or tax obligations, prevent fraud and maintain business records.
When personal information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it where appropriate.
10. Accessing or correcting your information
You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, outdated or incomplete.
To request access or correction, contact us at:
support@snugpaws.au
We may need to verify your identity before responding to your request.
11. Complaints
If you have a privacy concern or complaint, please contact us first at:
support@snugpaws.au
Please include details of your concern so we can review and respond.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for further information about privacy rights in Australia.
12. Children’s privacy
Our website and products are intended for general customers and pet owners. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.
13. Third-party links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or policies of third-party websites. Please review their privacy policies before providing personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page. Continued use of our website after changes are made means you accept the updated Privacy Policy.
15. Contact us
For privacy questions, access requests, corrections or complaints, contact us at:
support@snugpaws.au